Privacy Policy

This policy explains what personal data Influenzic collects when you visit this website, purchase a license, or contact us for support — and how we use it.

1. What We Collect

We collect personal data in the following situations:

• Purchase: Name, email address, and payment details when you buy a license. Payment processing is handled by Freemius — we do not store card numbers on this site.
• Support tickets: Name, email address, and the content of your support messages when you contact us.
• Pre-sales form: Name, email address, and your message when you submit a pre-sales enquiry.
• Automatic: Standard server logs including IP address, browser type, referring URL, and pages visited. These are used for security and performance monitoring only.

2. How We Use Your Data

We use your personal data only for:

• Processing and fulfilling your license purchase
• Issuing license keys and providing plugin download access
• Responding to support tickets and pre-sales questions
• Sending transactional emails (purchase confirmation, password setup, ticket notifications)
• Complying with legal obligations

We do not sell your data, use it for advertising, or share it with third parties except as described in this policy.

3. Third-Party Services

We use the following third-party services that may process your data:

• Freemius — Handles license checkout, payment processing, tax compliance, and plugin update delivery. Subject to the Freemius Privacy Policy.
• Hosting provider — Our web host processes server logs and stores site data in their data centres.
• Email delivery — Transactional emails are sent via our mail provider. Email addresses are used only to deliver the message.

4. Cookies

This website uses only essential cookies required for basic site operation (such as WordPress session cookies). We do not use tracking cookies, advertising cookies, or analytics services that profile individual visitors.

5. Data Retention

Purchase records (name, email, license details) are retained for as long as your license is active plus any period required by applicable tax law. Support ticket content is retained for 3 years after the ticket is closed. Server logs are retained for 90 days.

6. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (subject to legal retention requirements)
• Object to or restrict processing of your data
• Receive a portable copy of your data

To exercise any of these rights, contact us with your request. We will respond within 30 days.

7. Contact

Questions about this policy or requests relating to your personal data can be submitted via our support page.