Common Installation Issues

Most installation issues are caused by server configuration rather than the plugin itself. Here are the most common problems and their solutions.

White Screen / HTTP 500 After Activation

Cause: PHP memory exhaustion or a fatal error during the installer.

Solution:

1. 1
   Enable WordPress debug mode in wp-config.php: define( 'WP_DEBUG', true ); define( 'WP_DEBUG_LOG', true );
2. 2
   Check wp-content/debug.log for the specific error.
3. 3
   If the error is Allowed memory size exhausted, increase memory_limit to at least 256 MB.

Database Tables Not Created

Cause: The WordPress database user lacks CREATE TABLE privileges, or the installer ran in an environment that interrupted execution.

Solution:

• Check that your WordPress database user has full privileges (or at minimum: SELECT, INSERT, UPDATE, DELETE, CREATE, DROP, INDEX, ALTER).
• Deactivate and re-activate the plugin to re-run the installer.
• If re-activation fails, navigate to Influenzic → Tools → Run Database Migration to trigger table creation manually.

Frontend Pages Return 404

Cause: WordPress permalink (rewrite) rules are stale.

Solution: In WordPress admin, go to Settings → Permalinks and click Save Changes without changing anything. This flushes the rewrite rules.

Plugin Conflict

Symptoms: Layout broken, JS errors in the browser console, unexpected redirects.

Diagnosis:

1. 1
   Deactivate all other plugins except Influenzic.
2. 2
   Test if the issue persists. If it resolves, re-activate plugins one by one to identify the conflict.
3. 3
   Common conflicts: page builders (Elementor, Divi), security plugins (Wordfence, iThemes Security), caching plugins loading outdated assets.

Upload Errors (ZIP Too Large)

Cause: Server upload_max_filesize or post_max_size is too small.

Solution: Ask your host to increase these limits, or edit php.ini / .htaccess:

# In .htaccess (Apache)
php_value upload_max_filesize 64M
php_value post_max_size 64M