Opening a Dispute

Either party — brand or influencer — can open a dispute on any active project where they believe the other party is not fulfilling their obligations.

Eligibility

A dispute cannot be opened when the project is already in one of these statuses:

• disputed — an active dispute already exists
• cancelled
• completed

If a prior dispute on the same project was closed or resolved, a new dispute may be opened.

Opening the Dispute

1. Navigate to the project detail page.
2. Click Open a Dispute and describe the issue.
3. Submit. Both parties are notified immediately.

What Happens on Opening

• Project status → disputed.
• The project’s current status is saved to pre_dispute_status so it can be restored if the dispute is dismissed.
• The escrowed payment amount is frozen in the brand’s wallet (payment_status → dispute_hold).
• The frozen amount and wallet ID are recorded on the resolution row.
• inzc_dispute_opened action fires with ($resolution_id, $project_id, $user_id).

Dispute Statuses