All disputes are managed from Influenzic → Disputes in the WordPress admin. Each dispute has a threaded message log shared between the brand, the influencer, and the admin.
Screenshot: admin dispute detail page showing the project summary panel, threaded message log, and resolution decision controls
The admin dispute detail page with message thread (left) and resolution panel (right).
Reviewing a Dispute
- Open the dispute from the list. The project summary and pre-dispute status are shown at the top.
- Read the full message thread from both parties.
- Use the admin message form to request evidence, clarifications, or updates from either party.
- When a party replies, the dispute status automatically advances to
under_review.
Applying a Decision
Select one of the four resolution decisions and enter public resolution notes (shown to both parties). Click Resolve to apply.
| Decision | Description |
|---|---|
brand_refunded |
Brand wins; frozen funds returned to brand wallet |
influencer_paid |
Influencer wins; frozen funds released to influencer (minus commission) |
partial_refund |
Split outcome; admin specifies the refund percentage to the brand |
no_action |
Dispute dismissed; project and funds restored to pre-dispute state |
Resolution is irreversible. Double-check the decision and notes before confirming — there is no undo.
Reputation Impact
The platform applies a reputation penalty to the party found to be at fault based on the resolution decision. This affects their quality score and, for influencers, their creator level.