Influenzic ships with a built-in Help Centre powered by a custom post type. Operators write knowledge base articles in the WordPress block editor, and they appear inside the platform to users searching for help.
Article Post Type & Taxonomy
- Post type:
inzc_article(managed under Influenzic → Help Articles) - Taxonomy:
inzc_article_cat(hierarchical — works like WordPress categories)
Articles are not publicly accessible as WordPress permalink posts — they are served exclusively through the platform’s help-centre template and search endpoint.
Writing an Article
- Go to Influenzic → Help Articles → Add New.
- Enter a title and write the article content using the block editor.
- Assign one or more Article Categories from the taxonomy panel on the right.
- Set the Audience using the meta box below the editor.
- Publish.
Audience Targeting
Each article has an audience setting that controls who can see it in the Help Centre:
| Audience | Visible to |
|---|---|
both (default) |
All logged-in users (brands and influencers) |
brand |
Brand users only |
influencer |
Influencer users only |
Articles targeted to the wrong role are filtered out automatically — an influencer searching in the Help Centre will never see brand-only articles.
In-App Search
Users access the Help Centre from their dashboard. The search box calls GET /influenzic/v1/help/search?q=<keyword>, which queries published articles filtered to the current user’s audience. Results include title, excerpt, category, and a direct URL to the article.